In the last three chapters of our playbook, we covered why customer feedback is important, how to write questions to maximize the impact of that feedback, and how to get customers to provide feedback. For the fourth chapter, we’re going to discuss how to assemble all the pieces of your business to achieve success. It’s… Continue Reading
Latest in: Playbook
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The question we hear most frequently in the customer feedback industry is ‘ how many surveys will I get?’ And that’s a good question – the quality of the insights you get from your survey heavily depends on the amount of feedback you receive. The answer depends on two things: The quality of your incentive,… Continue Reading
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In the last two chapters of our playbook, we covered why customer feedback is important and how to write questions to maximize the impact of that feedback. For the third chapter, which is coming out later this week, we’re going to discuss how to get your customers to answer those expertly crafted questions. For as… Continue Reading
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In chapter two of the playbook, we share how to write survey questions that will get you accurate and actionable information, every time. After all, the questions are arguably the most integral part of the entire survey. Great design, efficiency and easy access are important components, but the questions give you the data you need… Continue Reading
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You can learn a lot about your customers and your employees by asking the right questions. But they must be the right ones. Learn more about writing an effective survey in chapter two of The Customer Experience Playbook: Deliver on Your Brand Promise. Every Visit. Starting Now. Presented by Elevate.
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If you’ve read chapter one of our playbook, you know that providing an excellent customer experience is essential to success. Regardless of your industry, if your customers aren’t happy, you’re not going to do well. We ended chapter one with the notion that you must measure the sentiment of your customers in order to manage… Continue Reading
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The new battleground in B2C is providing excellent customer experiences. Learn more about creating great experiences from the first chapter of The Customer Experience Playbook: Deliver on Your Brand Promise. Every Visit. Starting Now. Presented by Elevate.
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